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Hello !

Fist of all we would like to thank you so much for choosing our theme !

This document covers the installation and use of this theme and reveals answers to common problems and issues - I encourage you to read this document thoroughly if you are experiencing any difficulties.

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Related articles

  • How to Install & Activate a new theme
  • Where Is My Purchase Code?
  • Importing products with a CSV file
  • Full Features in Mate Theme

Importing products with a CSV file

Importing products into your Shopify store using a comma-separated values (CSV) file is useful when you switch to Shopify from another platform or when you want to make many changes to your products or inventory.
When you import products, the data is converted from the CSV file into products and you can select whether you want to publish your new products to all sales channels or only to your online store

With each demo we include a CSV file so you can use it if you want a product list like our demo.

Note: the installation of sample data is for reference only, this step is not necessary when installing the theme. We made this tutorial because there were a few customers who wanted to have sample data of product images of the demo

1 - Go to “Product”, click “import”

import

2 - Click button “Add file” or Drag and drop file ( Select the csv file you want to use ) then click “Upload and continue” and done

addfile

Frequently Asked Questions

Error message: zip does not contain a valid theme: missing template “layout/theme.liquid” OR “Unfortunately it gives the error that it exceeds the 50MB transferlimit and doesnt allow it to upload.”
This is a common error when customers download the theme package and upload it immediately with this theme package. First, please extract/unzip the theme package you download from themeforest. The installation file is located in the Theme folder.
I bought the wrong theme, can I get a refund?
When purchasing the wrong theme, please do not download it and immediately submit a refund request. We will check the theme status, if you haven’t downloaded the theme we will refund you. If you have downloaded the theme, you will not receive a refund. Even if we agree to refund you and during that time you download the theme, the refund decision will be reversed.
What Is The Support Time?
All of your emails will be reviewed and checked manually carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 12 – 24 hours (Monday to Friday). Our timezone is GMT+7
After installing the theme, will my site be installed with sample data?
Images used and included in this theme are for demo purpose only. COMMERCIAL USAGE IS NOT ALLOWED AND IS AT YOUR OWN RISK.
Why am I not getting a response after sending support?
Normally we never respond more than 12 - 24 hours after you submit a support request (Except Saturday and Sunday). However, there are some cases where we have responded but customers reflect in the comment that they have not received any emails. Please check some issues:

1 - All emails we respond to you are answered via the email you registered for a Themeforest account

2 - Please double check the Spam Box section, it is possible that for some reason the email has been queued as spam mail.

Is the license I bought used forever or has a monthly fee ?
You only need to pay once, no monthly payments
Do I have to pay for any apps you integrate in the theme?

1 - Save $3200+ with our built-in theme features for Free.You don’t need to pay more for additional Apps

2 - There is an app we partner with 3rd party judge.me review, which is a free and paid plan app. If you just use our demo-like features, it's completely free.

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With every Shopify theme purchased from Nova Creative, you will receive a full package including User Guide, installation package including plugins (you must extract the file you downloaded) All Information needed to help you install and configure your website.
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